Refunds & cancellation

Effective October 6, 2026. Applies to paid Reps subscriptions sold by Reps Labs LLC.

Cancelling

You can cancel a subscription at any time from your billing settings in the app, or by emailing support@reps.care. Cancellation stops the next renewal. You keep access until the end of the period you've already paid for, and you won't be charged again.

Refunds

• Annual plans: if you cancel within 14 days of the initial purchase or a renewal, email us and we'll refund that payment in full.
• Monthly plans: payments are non-refundable, and cancelling stops future charges.
• Charged in error: if you were billed by mistake or charged twice, email us within 60 days and we'll refund the incorrect charge.

Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days.

Organization (Community) plans

Seat-based plans follow the terms in your organization's agreement. Removing a seat takes effect at the next billing period.

Contact

Reps Labs LLC · support@reps.care